We built AI agents that handle 0 customer calls a month for Community Fibre.
Want the same for your team?
How do you meet these expectations while materially reducing cost to serve?
The answer lies in rethinking the role of every customer interaction.
Leading organisations are no longer treating service as a cost of doing business. They are turning it into a source of operational leverage, reducing avoidable demand, increasing retention, and scaling service without scaling cost.
In partnership with Cortex Reply and Amazon Web Services (AWS), Graymatter built a multi-agent AI solution for Community Fibre's customer operations. Voice and chat. Reasoning, not coded scripts. Available 100% of the time, every call audited.
Same problem. Eight times faster.
A real router-fault call, walked through under the legacy IVR + advisor model, and through the multi-agent system.
Through streamlining one customer journey.
Deflectable calls per month
Advisor hours freed
FTE released to higher-value work
Typical ROI
From "hello" to resolved.
Every customer interaction follows the same five-step process. The AI listens, works out what needs to happen, takes action through your existing systems, confirms the outcome with the customer, and logs the full reasoning trail for audit.
Want to see how this could work for your team?
Drop us an email and we'll arrange a 30-minute walkthrough, the actual working AI agent, walked through by the engineer who built it. No deck, no pitch.
Book a walkthrough