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Our Thinking

Perspectives on orchestration, operating models, and the future of B2B marketing.

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AI content governance
Governance

Your AI is writing faster than your compliance team can review

Speed without structure isn't progress. Why compliance must be structural, not appended.

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Salesforce Tableau CRM Dashboards
Data & CRM

Salesforce Tableau CRM Dashboards

How to get the most out of Salesforce's default Tableau CRM Dashboards.

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Fleet Marketing and CRM for Volkswagen Group
Automotive

Fleet Marketing and CRM for Volkswagen Group

Graymatter cements their status as the UK's number one automotive B2B marketing agency.

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The Importance of Segmentation
Strategy

The Importance of Segmentation

For B2B brands to thrive, they need to carefully segment the market by understanding customer needs.

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Not all friction is bad
Experience

Not all friction is bad

There's been plenty of talk about what can be learned from Amazon's obsessive focus on removing friction.

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Beware the Bias for Action
Strategy

Beware the 'Bias for Action'

Having a 'bias for action' means not being afraid to make decisions, but it has its limits.

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Behavioural Science and B2B resilience
Behavioural Science

Behavioural Science can help B2B brands maintain resilience

How should B2B campaigns be adjusted to reflect the post-pandemic context?

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Sustainable brand growth
Brand

Sustainable brand growth in a post-pandemic world

B2B brands need to shift focus from BAU promotions to genuinely helping their audience.

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Brand Storytelling
Creative

Brand Storytelling needs upfront planning

Great brand storytelling requires an over-arching narrative, upfront planning, and empathy.

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Dear John, dynamic content
Personalisation

Dear John.

Companies like Netflix and Amazon use dynamic content in automation campaigns. Why has B2B been slow to follow?

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Automotive sector in 20 years
Automotive

What will the Automotive sector look like in 20 years?

We explore the forces reshaping automotive retail, fleet, and commercial vehicles.

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