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Our Thinking

Perspectives on orchestration, operating models, and the future of B2B marketing.

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The budget case: what CFOs actually approve
Leadership Series

The budget case: what CFOs actually approve

How to frame the investment case for a governed AI content pipeline so a CFO in a regulated industry will approve it.

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The internal case is harder than the external one
Leadership Series

The internal case is harder than the external one

The barrier to building governed AI systems is not technology. It is internal alignment. How to sequence the conversations that matter.

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This is what a governed AI content system actually looks like
Blueprint

This is what a governed AI content system actually looks like

The four-stage pipeline, the Brand Memory, the approval gates. The architecture that compounds.

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Five questions that will tell you if your AI system is already failing
Operating Model

Five questions that will tell you if your AI system is already failing

42% of companies scrapped most of their AI initiatives. The signals were there. These five questions surface them.

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Tree with network nodes
Institutional Intelligence

Your best marketer’s judgment evaporates between projects

The question is not whether AI replaces your team. It is whether your system captures what they know.

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AI content governance
Governance

Your AI is writing faster than your compliance team can review

Speed without structure isn't progress. Why compliance must be structural, not appended.

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Why AI fails without operating model redesign
Operating Model

Why AI fails without operating model redesign

AI isn't failing because the technology isn't good enough. It's failing because nobody fixed the operating model.

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Salesforce Tableau CRM Dashboards
Data & CRM

Salesforce Tableau CRM Dashboards

How to get the most out of Salesforce's default Tableau CRM Dashboards.

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Fleet Marketing and CRM for Volkswagen Group
Automotive

Fleet Marketing and CRM for Volkswagen Group

Graymatter cements their status as the UK's number one automotive B2B marketing agency.

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The Importance of Segmentation
Strategy

The Importance of Segmentation

For B2B brands to thrive, they need to carefully segment the market by understanding customer needs.

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Not all friction is bad
Experience

Not all friction is bad

There's been plenty of talk about what can be learned from Amazon's obsessive focus on removing friction.

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Beware the Bias for Action
Strategy

Beware the 'Bias for Action'

Having a 'bias for action' means not being afraid to make decisions, but it has its limits.

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Behavioural Science and B2B resilience
Behavioural Science

Behavioural Science can help B2B brands maintain resilience

How should B2B campaigns be adjusted to reflect the post-pandemic context?

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Sustainable brand growth
Brand

Sustainable brand growth in a post-pandemic world

B2B brands need to shift focus from BAU promotions to genuinely helping their audience.

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Brand Storytelling
Creative

Brand Storytelling needs upfront planning

Great brand storytelling requires an over-arching narrative, upfront planning, and empathy.

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Dear John, dynamic content
Personalisation

Dear John.

Companies like Netflix and Amazon use dynamic content in automation campaigns. Why has B2B been slow to follow?

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Automotive sector in 20 years
Automotive

What will the Automotive sector look like in 20 years?

We explore the forces reshaping automotive retail, fleet, and commercial vehicles.

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